Return policy.

Return & Refund Policy

Effective Date: [2/20/2025]

Thank you for choosing Jerra Brand—a creative hub where digital art, music production, and immersive experiences come together. We strive to provide high‑quality digital products and creative services that inspire and empower our community. Please review our Return & Refund Policy below.

1. Digital Products and Downloads

All sales of digital products—including instrumental beat packages, digital courses, and other downloadable creative assets—are final. Once purchased and delivered, digital products cannot be returned or exchanged.

• Technical Issues: If you encounter technical problems (e.g., corrupted files or download errors), please contact us at JerraBrand@gmail.com within 7 days of purchase. We will work with you to resolve the issue by providing a replacement file or technical assistance.

2. Digital Courses

Our courses are designed to offer in‑depth learning experiences for digital creators.

• Refund Eligibility: Due to the nature of digital content, course sales are final. However, if you experience significant technical difficulties accessing the course material, please reach out within 7 days of purchase.

• Money‑Back Guarantee: If you are unsatisfied due to a documented technical issue, and you have accessed less than 20% of the course content, please contact us within 7 days to request a review for a possible refund.

3. Creative Collaborations and Custom Services

Custom services and creative collaborations are provided on a case‑by‑case basis. Once a project is initiated, these services are non‑refundable. We encourage open communication throughout the project to ensure your satisfaction.

4. How to Request Support or a Refund

To request technical assistance, a replacement, or (where eligible) a refund, please email us at JerraBrand@gmail.com with your order number, a detailed description of the issue, and any supporting documentation. We aim to respond within 48 hours.

5. Dispute Resolution

If you have concerns that cannot be resolved through our support channels, please refer to our Terms of Service for further dispute resolution procedures.

6. Policy Updates

We reserve the right to update this Return & Refund Policy at any time. Changes will be posted on this page with an updated effective date.

Thank you for supporting Jerra Brand. We are committed to providing you with the best creative experience possible.